Details
Industry: Insurance
Salesforce Needs: Insurance Cloud implementation to enhance policy management and customer engagement.
Challenge
SecureInsure Ltd., a mid-sized insurance company, faced inefficiencies in policy management and customer engagement due to fragmented systems and manual processes. Their existing approach relied heavily on multiple freelancers and an inconsistent outsourcing vendor, resulting in frequent system downtimes and escalating costs without corresponding improvements in service quality.
Solution
SecureInsure Ltd. opted for Dev4Clouds’ Insurance Cloud productized service to unify their operations. Dev4Clouds provided a comprehensive setup that integrated policy management, claims processing, and customer interactions into a single, cohesive Salesforce platform.
- Priority Hours: Dev4Clouds allocated 30 priority hours each month for critical system integrations and urgent policy management tasks.
- Unlimited Standard Hours: Ongoing administration and support were handled efficiently, ensuring smooth operations without additional financial burdens.
- Privileged Pricing for Additional Hours: When SecureInsure needed extra support during peak claim seasons, they benefited from discounted rates on additional priority hours, maintaining cost-effectiveness.
Results
- Cost Savings: Transitioning to Dev4Clouds’ model resulted in $25,000 annual savings by eliminating the need for multiple freelancers and reducing dependency on expensive outsourcing vendors.
- Operational Efficiency: Policy processing time decreased by 35%, enabling faster service delivery to clients.
- Enhanced Customer Engagement: Integrated customer management tools improved engagement rates by 50%, fostering stronger client relationships and increased policy renewals.
Feedback
“Dev4Clouds provided us with a seamless Insurance Cloud solution that integrated all our processes into one efficient system. The cost savings were immediate, and the improvements in our operational efficiency have been remarkable. Their support is always timely and professional, making them an invaluable partner for our business.”
— Thomas Nguyen, Operations Director at SecureInsure Ltd.
