The monthly price clearly outlines the cost associated with each service package, allowing clients to choose a plan that fits their budget and business needs. Transparent pricing ensures there are no hidden fees, enabling clients to plan their finances effectively and understand exactly what they are paying for each month.

Each package includes 30 hours (Support & Maintenance is starting with 20h) of high-priority administration, development or support, ensuring that urgent tasks and issues are addressed within 24-48 hours. This dedicated time allows clients to resolve critical Salesforce-related problems quickly, minimizing downtime and maintaining seamless business operations.

Clients receive unlimited hours of lower-priority administration, development or support, with tasks being resolved between 48 and 96 hours. This ensures that non-urgent requests are handled efficiently without additional costs, providing flexibility and continuous support as needed.
Unlimited Standard Hours provide up to 8 working hours each day and are available after spending Priority Hours until the end of the current month.

Support is available via email at any time, allowing clients to reach out with questions or issues whenever they arise. This round-the-clock accessibility ensures that clients can get assistance promptly, enhancing their overall Salesforce experience and satisfaction.

Clients can request support through calls at any time, providing a more immediate and personalized form of assistance. While call time is counted towards the Priority Hours, this feature ensures that complex issues can be discussed and resolved efficiently through direct communication.

Each package includes weekly reports that detail the tasks completed and the time utilized. These reports offer clients clear visibility into the services being provided, allowing them to track progress, assess the value received, and make informed decisions about their Salesforce strategy.

Available in the Development and Full Stack packages, custom development services involve creating tailored Salesforce solutions to meet specific business requirements. This feature ensures that clients can enhance their Salesforce platform with unique functionalities that drive efficiency and support their growth objectives.

Included in the Full Stack package, a dedicated account manager serves as the primary point of contact for clients, providing personalized support and strategic guidance. This ensures a seamless and cohesive service experience, fostering a strong partnership and aligning Salesforce initiatives with business goals.

Also part of the Full Stack package, strategic planning sessions help clients align their Salesforce usage with their long-term business objectives. These sessions involve in-depth consultations to identify opportunities for optimization, ensuring that Salesforce continues to drive value and support the client’s evolving needs.

Time spent on planning sessions counts as Priority Hours.

Proactive monitoring involves continuously overseeing the Salesforce environment to detect and address potential issues before they impact operations. This feature enhances system reliability and performance, providing clients with peace of mind and uninterrupted service.

Routine maintenance services ensure that the Salesforce platform remains up-to-date and functioning optimally. This includes regular updates, system health checks, and data integrity management, helping clients maintain a robust and efficient Salesforce environment without the hassle of manual upkeep.

Clients have the flexibility to pause or cancel their services at any time, allowing them to adjust their engagement based on changing business needs. This feature provides peace of mind and ensures that clients are only paying for services when they require them, enhancing overall satisfaction and control.

Unused priority hours can be rolled over to the next month, ensuring that clients get the full value of their subscription even if they don’t use all their allocated hours within a given period. This feature maximizes the efficiency of the service package and prevents clients from wasting any part of their investment.

Clients receive discounted rates for any additional hours beyond their package, making it affordable to scale their Salesforce projects as needed. This privileged pricing incentivizes clients to expand their services without incurring high extra costs, supporting their growth and evolving Salesforce requirements.
Additional Hours refer to extra Priority Hours that you can purchase beyond your standard allocation