Client Overview
A mid-sized e-commerce company experienced frequent Salesforce disruptions, leading to downtime and lost revenue. Their outsourced support team often provided slow responses and temporary fixes.
Initial Challenges
- Frequent Downtime: Ongoing technical issues affected order processing and customer service.
- Inefficient Support: The vendor’s team lacked the expertise to resolve complex issues quickly.
- Escalating Costs: Emergency fixes and extended downtimes resulted in significant financial losses.
How Dev4Clouds Solved It
- Comprehensive Support: Our Salesforce Support & Maintenance Package provided 24/7 monitoring and fast resolution of technical issues.
- Root Cause Analysis: Identified and resolved underlying problems causing recurring disruptions.
- Preventative Measures: Implemented regular updates and maintenance schedules to ensure system stability.
Key Comparisons
- Outsourcing Vendor: Reactive approach led to recurring issues and high costs.
- Dev4Clouds: Proactive maintenance reduced downtime and improved system reliability.
Results
Saved $50,000 annually in emergency support costs.
Reduced system downtime by 95%.
Improved order processing speed by 30%.
